Cityside Financial Services, a disguised consumer bank, serves both a largely were widely perceived as a successful model of the “business case for diversity. View Homework Help – CitySide Financial Services Case from MAN at University of Texas. Muffaddal Ali Mja 03/23/17 Case Study Cityside Financial. Case Study: CitySide Financial Services. Wajeeha ali h Ather. Background • Mid sized bank.

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How Does it Work? These had intensified the competition amongst both the units.

Make a time line of the events and issues in the case study. Ely, Ingrid Vargas Case Study Description Cityside Financial Services, stjdy disguised sgudy bank, serves both a largely African-American urban community and a more affluent, predominantly white clientele.

Managing Diversity at Cityside Financial Services. HBR case studies provide anecdotal instances from managers and employees in the organization to give a feel of real situation on the ground. The factors that play vital role in servuces of strategy and in assessing the background of the diverse workforce are numerous, few of which have integral position in the given situation, which are the moral and ethical situation in country, the diversity policy encompassing both of the workforces, as well as the framework which employers utilize in categorizing and assessing their employees.

You can use the following strategy to organize the findings and suggestions.

Evaluate each detail in the case study in light of the HBR case study analysis core ideas. We make the greatest data maps. Among the leaders of Fortune companies, for example, just 32 are women, three stdy African-American, and not one is an African-American woman. Diversity management is very important for every organization similarly in case of Cityside financial services it is especially important to manage diversity to remain glued to the existing base of consumers as well as growing the clientele base.

Managing Diversity at Cityside Financial Services [10 Steps] Case Study Analysis & Solution

Women have less access to vital information, get less feedback from supervisors, and face other obstacles to advancement. Case study solutions can also provide recommendation for the business manager or leader described in the business case study.

The women were adept at reading interpersonal dynamics and managing their own reactions; crafting their identities; and transforming obstacles into opportunities. This leads to either missing details or poor sentence structures.


Beyond personal strengths, the authors say, another factor was critical: However due to low diffusion of the employees of different racial background in other unit; the situation led to cultivate a sense of stereotype. Time line also provides an insight into the progressive challenges the company is facing in the case study.

The chapter concludes with methodological and substantive recommendations for future research on discrimination and its remedies in organizations. This led to form two sales units that were focusing on differential set of customer segments. Porter Five Forces is a strategic analysis tool that will help you in understanding the relative powers of the key players in the business case study and what sort of pragmatic and actionable case study solution is viable in the light of given facts.

In some cases you will able to find the central problem in the beginning itself while in others it may be in the end in form of questions. It include using the analysis to answer the company’s vision, mission and key objectivesand how your suggestions will take the company to next level in achieving those goals.

Take a small break, grab a cup of coffee or whatever you like, go for a walk or just shoot some hoops. You have to recommend business unit level recommendations. Tinsley and Robin J. Once refreshed go through the case solution again – improve sentence structures and grammar, double check the numbers provided in your analysis and question your recommendations.

Like Us and Get Updates: Brushing up HBR fundamentals will provide a strong base for investigative reading. This gets against the moral and ethical grounds therefore the classification to serve the specific set of consumers is a flawed managerial process to begin with.

Managing Diversity at Cityside Financial Services – Essay Example

Business case study paragraph by paragraph mapping will help you in organizing the information correctly and provide a clear guide to go back to the case study if you need further information. My case study strategy involves. This is particularly witnessed as the racial background was the key factor in bringing diversity to the organization. Due to the above mentioned reasons, the lack of collaboration is inevitable as both the units perceive a sense of competition, xervices denies the common ground of the services being presented to their customers.


The diversity calls for moral and ethical standards set across the organization in order to maintain a uniform position for all the employees KENSICKI, This sums up the actions taken by the Wilkins management in pursuit of maintaining a diverse workforce.

Managing Diversity at Cityside Financial Services Harvard Case Solution & Analysis

Cityside operated a profitable business with high customer satisfaction rates that were widely perceived as a successful model of the “business case for diversity. You can do business case study analysis by following Fern Fort University step by step instructions. This is due to the fact that the customer segmentation needs a clarification and re-assessment which would enable the units to remain focus on their respective market segments. Business Unit Level Solution – The case study may put you in a position of a marketing manager of a small brand.

You should make a list of factors that have significant impact on the organization and factors that drive growth in the industry. Begin slowly – underline wtudy details and sketch out the business case study description map. To match the gender and racial makeup of its staff to that of its customers, Cityside’s sales division implemented an finaancial affirmative action hiring program. They are just awesome.

Feldberg Laws now exist to protect employees from blatant forms of discrimination in hiring and promotion, but workplace discrimination persists in latent forms. The core problems that posed challenges are. Drawing a servicea chart of the key servlces and their priorities from the case study description.

Even before you start reading a business case study just make sure that you have brushed up the Harvard Business Review HBR fundamentals on the Organizational Development.

About the Author Robin J. The inclusion of African- American target market was due stjdy various reasons. The bank presents challenges for the management in terms of maintaining the essence of diversity as there are potentially conflicting situations that give rise to hurdles in operations.

Organizational Development Case Study Authors::